New Support Options Beginning October 1st!

You may or may not have received an email from Act! about upcoming support options beginning October 1st!  Act has created training resources for all users to access as well as many support tier options! All subscribers on our support tier contracts will continue to be able to contact us by phone to troubleshoot problems with Act! performance or features. For Standard support plan customers, any requests for ‘how to’ guidance in the use of Act! will be directed to the relevant Guides/Video Tutorials, Knowledgebase articles, Act! Community, Online Support Portal and Web Chat options or other self service online resource! Act! has also created and provided many resources for customers…

Quickly schedule from the Calendar

To save time, right click in the Calendar and chose “Schedule” to pick the Activity type. Highlight the “Schedule With” contact and hit the “Backspace” key. Then begin typing the desired contact’s last name. For more options to find the person(s) click on the Contacts drop down icon.  

Act! Marketing Automation (AMA)

Act! Marketing Automation (AMA) is available as an option for companies who have an Act! Premium subscription. The pricing for each version is based on the number of e-mails you can send per month to unlimited Contacts & the amount of features available. You will be able to increase the number of e-mails in blocks of 2500 e-mails for $15. At some point it becomes cheaper to jump to the next level where you will also get all the additional features. Marketing automation refers to the technology or software that allows businesses to harness the power of smart and automated workflows to enhance productivity and deliver a better prospect and…

Spring Release V 21.1 due out in May/June

In February there were Beta Bust meetings for Act! version 21.1 at several locations around the country, as well as a virtual meeting for ACCs who were not near one of the locations. Luckily there is always one here in the Northeast, and Bob always attends. While we are not allowed to share a lot about what is coming in V21.1, there is heavy emphasis on the Premium product utilizing the Web API. A lot will be happening with Insights, Opportunities, Act Companion, and, of course, Act Marketing Automation. There will be a Beta Refresh in March and possibly another in April.

ACCs’ Top Ten Tips Webinar Poll

Bob and 22 other CRM Consultants got together in January to learn more about the products we sell and to share experiences with each other. We have been doing this for 13 years now and it is always done on a cruise ship (They are a lot cheaper than when we go to AZ in the Fall for official training). This year all of us Act consultants were challenged to talk about a favorite Act! tip or trick. We were amazed at how may ideas were new to many of us! We have the list of all of those great tips and Kenbar is planning to have a FREE webinar,…

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