Kenbar Value Pack customers get free advice as long as it does not interfere with work being done with other customers. Advice is to help you use Act properly and get the most value out of the product. It is not support which is fixing something that is not working properly.
I spend a fair amount of time traveling and that is when I field a lot of these calls. I am also available after hours till 11 Pm 7 days a week. I have administered free advice from cars, boats, trains, planes, ski-lifts, and waiting in line in many places. Though where I am and what I am doing determines how much time I have, you may get several questions answered.