You may or may not have received an email from Act! about upcoming support options beginning October 1st!  Act has created training resources for all users to access as well as many support tier options! All subscribers on our support tier contracts will continue to be able to contact us by phone to troubleshoot problems with Act! performance or features. For Standard support plan customers, any requests for ‘how to’ guidance in the use of Act! will be directed to the relevant Guides/Video Tutorials, Knowledgebase articles, Act! Community, Online Support Portal and Web Chat options or other self service online resource! Act! has also created and provided many resources for customers…

This tip works best with the cursor placed in the Contact field. While holding down the “Control” Key, press the letter “C” (Control + C) to copy important fields from the Contact record to the Windows clipboard. Next, while holding down the “Control” Key, press the letter “V” (Control+ V) to paste the important fields into other Windows programs like “Outlook”, “Word”, “Notepad”, etc. There you have it, a quick and easy way to copy and paste just about anything when you are using Act!

Right mouse click in the Contact List, and select “Customize Columns”. Arrange the columns so the ones you want to freeze start on the left. Select the “Freeze Columns” checkbox, and add the number of fields to freeze. Click OK. In the example below those first 5 fields highlighted in blue will remain fixed and you will be able to slide the data to the right to see all the fields in the list w/o having the important ones disappear off the screen